For the past four years since I got back from Singapore, I have been using your prepaid services. For as long as I can remember, my parents have been using both your prepaid and postpaid services even if we lived abroad. By the way, my parents are thankful for the gifts you gave us in return for our loyalty to you. Thank you, really.
Prepaid has it’s perks indeed. You’ll use up exactly what you pay for and even be able to avail of sulit promos such as unlimited texting and calls. I love your promos, especially since you charge 10 pesos per minute for Globe to Globe calls without them.
However, I’ve been a bit peeved by you lately, now especially due to the holidays.
I have had a deal with my parents that each week I get, at the very least, 150 pesos in order to register for Superunli (unlimited calls and texts to all Globe numbers). Any time of the year, it is very difficult to register to that promo. You need to time it right. Registering between noon and the early hours of the morning is a nightmare because I’d receive the message I dread more than the one stating that my promo has expired:
“Sorry, your Superunli registration cannot be processed due to the number of people already registered to this promo.”
Or something to that effect.
If I’m not able to register to that, I’d just get the 5-day unlimited texts promo that’s worth 80 pesos. Sometimes I’m fine with that. I even have some spare load left to register to that again.
That’s before Christmas, of course.
Once Christmas Eve hit, that’s when I couldn’t contain my being incredibly annoyed. Here’s what happened, Globe:
First. Not only could I not register to Superunli, but I also could not register to Unlitxt. Okay. It’s alright. There’s still Sulitxt in which I get 100 texts for 15 pesos. Not bad, I must say.
Second. I started using Sulitxt, thinking “Hey, I guess 100 texts is enough. After all I only text one person constantly.” Guess what? After using it for less than half a day, I ran out. The person I was texting also had been using Sulitxt. However, he had registered earlier than I had. Thing is, I used up my 100 texts faster than he did.
No, I did not spam. I used the promo “efficiently” and made sure I counted how many texts I used. I counted 70 texts left a few hours before I got the message saying I only had less than 10 left. I usually don’t even text more than 100 messages in one day, even on other promos.
Well, whatever. Thanks for the warning anyway.
Third. I had to make a call that night (Christmas Eve) though. So, I admittedly made the stupid mistake of using your 232 service. That’s the service wherein you charge 0.15/second. I also admit to thinking that it was okay to use. But no I did not bother calculating. It was 9 pesos per friggin’ minute. With all due respect, what kind of “promo” is that? It’s just one peso less than the normal charge.
Fourth. I let that slide, too, because after all, it’s my fault for not calculating.
I bought load again because I used it up with your “Supersakto Calls” (232 promo). So, I tried started using Sulitxt again on Christmas morning. I checked my “balance” constantly. After that I decided, “Well, you’ll warn me when I have less than 10 texts left to use anyway so I’ll stop checking.“
Guess what? You didn’t. I nearly used up all the load I bought because you didn’t feel the need to send me that warning message. I don’t see any reason why that would happen because my friend who was also using sulitxt, did get a warning notification.
Fifth. I bought load for the third time and re-registered to Sulitxt, thinking that it won’t happen again. Guess what? It happened again.
I suppose you decided that it’s alright to not warn me anymore. After all, I should check my balance anyway, right? Wrong. I used up all the load I had bought again. I had to swallow my pride (not that there’s anything wrong with that) and ask someone to send me some.
I’m broke, by the way. And there’s no way in hell I’m using up the money given to me by relatives on you.
I know, maybe I should try to understand your point of view but I’m thinking of some explanations and I can only think of two:
One explanation is that the signal sucks. Well where I live, it’s perfectly fine almost all the time. I even made sure to check the signal bars on my phone during Christmas. Perfectly. Fine.
The other explanation is the your network is being overwhelmed by the number of calls and texts, and registrations to promotions during the holidays. I understand that but you do know that thousands, if not millions, use your services yes?
I know you’ve already announced improvement of your network but my point is, if your network has been sh*t (pardon my language) for so long then I really, really hope that something will be done about that.
I’m not even going to try to call customer service because from what I heard, it sucks. There’s another thing you and even other companies should improve.
Perhaps what I experienced is not as bad as others but it’s still not making me a happy consumer of your products but really, Globe, get your act together. I’m switching to your postpaid service soon, though I’ll also keep my prepaid number. I’m waiting for this “network improvement” thing and I hope I really do see improvements. Otherwise, I won’t be sticking around.
Peeved and Annoyed